ML Autos and Recovery Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Telephone – 07496 811228
Email – contactus@mlautosandrecovery.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Vehicle make and model, as well as numbers plates
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Purchase or viewing history
• Vehicle make and model, as well as numbers plates
Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent
• Contract
Legitimate interest: We retain customers’ personal details and vehicle details to allow us to improve customer service and reach out to customers prior to their next MOT or Service.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent
Where we get personal information from
• People directly
How long we keep information
Other than invoices and payment details, we keep all customer information for 2 years, unless specified otherwise.
This allows us to contact customers a year after any works carried out for any potential MOTs and/or service. Should there be no interest or response after 2 attempts (2 years), any personal details are removed from our systems.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.